Tiledesk is unclaimed —

Tiledesk

Conversational Automation for Customer Engagement·tiledesk.com

Tiledesk is an open-source, no-code platform for building AI chatbots and agentic AI workflows that connect to live human agents. It lets teams design conversational flows, connect a knowledge base with RAG, and deploy AI agents across web, WhatsApp, voice, Facebook Messenger, SMS and email. It supports human-in-the-loop escalation, multi-agent prompt chains, MCP tool integrations, and can be run in the cloud or on-premises.

What it's for

AI for Customer SupportAI for Lead Qualification & RoutingCopilot for Human AgentsAI for Internal SupportAI appointment scheduling and calendar bookingAI email ticketing and inbox automationE-commerce assistant integrated with ShopifyWhatsApp inbound/outbound automation

Features 18

Agentic RAG with multiple knowledge bases and routing
AI Copilot for human agents with real-time suggestions
Analytics dashboard and data export
Canned responses and working hours settings
CRM and conversation history tracking
Data Tables for structured automation
Human-in-the-loop escalation from AI to human agents
Hybrid search combining full-text and semantic search
Knowledge Base with Retrieval-Augmented Generation (RAG)
Live chat with team inbox and private notes
MCP (Model Context Protocol) tools and actions integration
Multi-agent prompt chains and agent switching
Multichannel support: Web, WhatsApp, Facebook Messenger, SMS, Voice, Email
No-code visual flow builder for AI agents
On-premises deployment with local LLM and vector store support
Self-learning knowledge base built from conversation history
Single Sign-On (SSO) for enterprise
Webhooks and REST/MQTT APIs

At a glance

free tierfree trialopen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

Forsmall teams, businesses requiring advanced AI tools, large organizations/enterprises, vendors, SIs and agencies (white label), open source and non-profit projects

CompanyTiledesk

Integrations

OpenAIMaken8nHubSpotCustomer.ioBrevoQapla'WhatsApp BusinessShopifyTelegramFacebook MessengerQdrantLLAMAMistral

Complianceself-reported

GDPR

Resources

Pricing

Prices are stated in EUR. A 14-day free trial is available on all paid plans with no credit card required. A free option exists for qualifying open-source/non-profit projects via application form. Enterprise and White Label pricing are quote-based.

Pro€149/mo

Priced per month; €124/mo when billed yearly (2 months free). Contact sales to purchase.

3 users included, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month, 300 Knowledge Base items

Business€499/mo

Priced per month; €416/mo when billed yearly (2 months free). Contact sales to purchase.

5 users included, 50 AI Agents, 10M AI Tokens per month, 5,000 conversations per month, 1,000 Knowledge Base items

EnterpriseQuote

Custom pricing; contact sales.

Unlimited users, unlimited AI Agents, unlimited AI Tokens, unlimited conversations, unlimited Knowledge Base items

White LabelQuote

For vendors, SIs and agencies offering AI Agents under their own brand; book a call for pricing.

Free for Open Source ProjectsFree

Offered to non-profit/open source projects that apply via a form; not a generally listed self-serve plan.

Available to qualifying open-source, non-profit projects upon application