Tiledesk is an open-source, no-code platform for building AI chatbots and agentic AI workflows that connect to live human agents. It lets teams design conversational flows, connect a knowledge base with RAG, and deploy AI agents across web, WhatsApp, voice, Facebook Messenger, SMS and email. It supports human-in-the-loop escalation, multi-agent prompt chains, MCP tool integrations, and can be run in the cloud or on-premises.
What it's for
Features 18
- Agentic RAG with multiple knowledge bases and routing
- AI Copilot for human agents with real-time suggestions
- Analytics dashboard and data export
- Canned responses and working hours settings
- CRM and conversation history tracking
- Data Tables for structured automation
- Human-in-the-loop escalation from AI to human agents
- Hybrid search combining full-text and semantic search
- Knowledge Base with Retrieval-Augmented Generation (RAG)
- Live chat with team inbox and private notes
- MCP (Model Context Protocol) tools and actions integration
- Multi-agent prompt chains and agent switching
- Multichannel support: Web, WhatsApp, Facebook Messenger, SMS, Voice, Email
- No-code visual flow builder for AI agents
- On-premises deployment with local LLM and vector store support
- Self-learning knowledge base built from conversation history
- Single Sign-On (SSO) for enterprise
- Webhooks and REST/MQTT APIs
At a glance
Integrations
Complianceself-reported
Pricing
Prices are stated in EUR. A 14-day free trial is available on all paid plans with no credit card required. A free option exists for qualifying open-source/non-profit projects via application form. Enterprise and White Label pricing are quote-based.
Priced per month; €124/mo when billed yearly (2 months free). Contact sales to purchase.
3 users included, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month, 300 Knowledge Base items
Priced per month; €416/mo when billed yearly (2 months free). Contact sales to purchase.
5 users included, 50 AI Agents, 10M AI Tokens per month, 5,000 conversations per month, 1,000 Knowledge Base items
Custom pricing; contact sales.
Unlimited users, unlimited AI Agents, unlimited AI Tokens, unlimited conversations, unlimited Knowledge Base items
For vendors, SIs and agencies offering AI Agents under their own brand; book a call for pricing.
Offered to non-profit/open source projects that apply via a form; not a generally listed self-serve plan.
Available to qualifying open-source, non-profit projects upon application
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