Mojo Helpdesk
Simplify Support. Resolve Requests Faster.·mojohelpdesk.com
Mojo Helpdesk is an all-in-one help desk platform for schools, businesses, and IT teams that lets teams manage support tickets, assets, and SLAs in one system. It includes a built-in AI assistant (Felix AI) that drafts replies, summarizes threads, and recommends knowledge base articles. The platform also offers automation via bots, a self-service knowledge base, and asset management for tracking hardware, software licenses, and maintenance contracts.
What it's for
Features 20
- Asset management (hardware, licenses, maintenance contracts)
- Business hours configuration
- Canned responses
- Custom ticket forms
- Custom ticket views
- Custom/own mail server support
- Customer ticket history
- Email integration for ticket creation
- Felix AI (drafts replies, summarizes threads, recommends knowledge base articles, flags sentiment)
- Full ticket tracking
- Google Workspace login integration
- Knowledge base suggester
- Recurring Tickets Scheduler
- Satisfaction survey / 5-star ratings
- Self-service knowledge base
- Single Sign-On (Google, Microsoft, SAML, ClassLink)
- SLA monitoring
- Time tracking
- Two-factor authentication and SSL encryption
- Workflow automation with bots (Mojo Bots)
At a glance
Integrations
Complianceself-reported
Resources
Pricing
Discounts are not cumulative. JSON-LD structured data lists an AggregateOffer with lowPrice 12.6 and highPrice 62.1 USD (offerCount 3), which partially matches the Team plan's 10%-discounted annual price (12.6) but does not match the Enterprise plan's computed annual price (30.6); this discrepancy is noted but page text prices were used for per-plan figures.
Full ticket tracking, Email integration, Self service knowledge base, Canned responses, Custom forms, Customer ticket history, Satisfaction survey, Automations, Basic business hours, Basic SLA monitoring, Knowledge base suggester, Time tracking, Ticket views, Recurring Tickets Scheduler, Your own mail server, Google integration, Single Sign On: Google, Microsoft, SAML, Classlink, etc..., Branding
Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.
Everything in Team, Agent permissions, Escalation rules, Ticket merging, Round robin assignment, Advanced business hours, Advanced SLA monitoring, Private knowledge base, Advanced security, Your domain, KPI, Paper invoice, Phone support, White-glove service
Plenty of storage, queues, forms, triggers and automation. 100 agents max.
Everything in Business, Advanced reporting, Dedicated account manager, Priority support, Automated exports, Increased quotas for API, bots, SLAs, reporting, storage and more, Sandbox, HIPAA compliance
Unlimited agents. Ideal for businesses running mission-critical ticket tracking and helpdesk.
One year subscription: a 10% discount is available for all businesses.