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Oki-Toki

Call Center Software·oki-toki.cloud

Oki-Toki is a cloud-based contact center platform combining telephony (IP-PBX), an omnichannel communication hub (calls, web chat, email, social media, messengers), an auto-dialer, a voice bot, workforce management, conversation scripts, and speech analytics. It offers a REST API and integrations with popular CRMs for connecting external systems. A 14-day trial period is offered to new customers.

What it's for

Automated outbound dialing with multiple dial modesHandling inbound and outbound calls via SIP telephonyUnifying calls, chat, email, social media and messenger conversations in one interfaceAutomating routine calls with a voice botBuilding and automating conversation scripts for sales and supportSpeech analytics and call quality scoringWorkforce management and shift scheduling for agentsCalculating agent KPIs and payrollIntegrating with external CRMs and other systems via API and webhooksSending SMS and voice broadcastsMonitoring call costs and agent occupancy in real time

Features 20

Ability to hide phone numbers or personal data from agents
Action and change log for auditing project changes
Agent working time and occupancy tracking
Auto-dialer with 5 dial modes (Preview/Callback, Predictive, Progressive, Ultra, Power)
Automatic callback for missed calls
Automatic reporting with customizable cuts and historical data
Conversation evaluation forms and automatic speech analytics for quality control
Conversation scripts / bot builder for automating call and chat logic
Cost control: set price per minute and monitor call expenses in real time
CRM integrations (amoCRM, Bitrix24, RetailCRM) and custom webhooks
Data storage on customer's own servers as an option
IP-PBX telephony with connection to any SIP provider
KPI-based agent and supervisor scoring integrated with payroll
Omnichannel platform unifying calls, chat, email, social media and messengers
REST API for connecting CRM, ERP, and other services
Role-based access management by project
Salary calculation based on KPI values
Voice bot (auto-agent) with speech recognition and synthesis
Voice broadcasts by robot for reminders and notifications
Workforce Management (WFM) tool for scheduling agent shifts

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEN, UA, RU, PL, ES, TR

Forcall centers, contact centers

CompanyOki-Toki

Integrations

amoCRMBitrix24RetailCRMWhatsAppWhatsApp BusinessTelegramViberMessengerFacebookInstagramSkypeGoogle AnalyticsMS WordGoogle Docs

Resources

Docs

Pricing

The only concrete price stated is for the Omnichannel module: starting from 22.5 EUR/month. A 14-day free trial period is offered. Other product areas (dialer, WFM, voice bot, etc.) are not individually priced on the pages provided.

Omnichannel€22.5/mo

Page states the omnichannel solution 'starts from 22.5 euros per month'; exact pricing depends on configuration and is not fully itemized on the page.

Starting price for the omnichannel module