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LiveChat

LiveChat is the best AI live chat software for business, perfect for ecommerce and B2B.·livechat.com

$19–$89/user/mo · No free plan (14-day trial) See pricing ↓

LiveChat is AI-powered live chat software that powers real-time customer support on websites, designed for B2B SaaS companies and ecommerce stores. It combines a customer-facing chat widget with an agent app offering AI agents, an omnichannel inbox (chat, email, Messenger, WhatsApp, SMS), proactive visitor engagement, and reporting tools. The platform aims to increase online sales, improve customer satisfaction, and automate support with chatbots and AI assistants.

What it's for

Increase online sales through real-time chat engagementImprove customer satisfaction with instant supportAutomate customer service with AI chatbotsProactive visitor engagement via campaignsLead generation from website visitorsTrack sales and business metrics from chatsOmnichannel customer communication (chat, email, Messenger, WhatsApp, SMS)

Features 20

200+ integrations with CRM, helpdesk, and ecommerce platforms
Agent performance reports
AI agents that handle routine support conversations 24/7
AI chat summary
AI text enhancement (rephrasing, summarizing, grammar correction)
Automatic tag suggestions
Canned responses
Chat routing by department
Copilot AI assistant for agents
Customizable chat widget (branding, language, availability)
Omnichannel inbox: chat, email, Messenger, WhatsApp, SMS
Pre-chat surveys and post-chat surveys
Proactive chat invitations based on visitor behavior (Campaigns)
Real-time live chat with website visitors
Real-time visitor traffic tracking
Reporting, analytics, and CSAT (chat satisfaction) tracking
Sales tracker and goal tracking
Sentiment analysis during chats
Ticketing and chat transcripts
Work scheduler and staffing prediction

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, Android, iOS

LanguagesEnglish

Forsmall businesses, B2B SaaS companies, ecommerce stores

CompanyText, Inc. · 2023

Integrations

GoDaddyShopifyMailchimpMagentoPrestaShopWixMessengerSquarespaceChatBot.comSquareWhatsAppWooCommerceBigCommerceKnowledgeBaseWordPressOpenCartHelpDesk.comApple Messages for BusinessWebflow

Complianceself-reported

HIPAAGDPR

Resources

Pricing

Enterprise plan is custom-priced; contact sales for a quote. Add-on products HelpDesk.com and KnowledgeBase are priced separately from LiveChat.

Starter$25/user/mo

Small business plan.

Track up to 100 visitors, 1 recurring campaign, 60-day chat history, 1 user

Team$59/user/mo

Full-time support team plan.

Track up to 400 visitors, unlimited campaigns and chat history, unlimited users

Business$89/user/mo

Customer service department plan.

Track up to 1000 visitors

EnterpriseQuote

Custom quote-based pricing; 'Let's talk' contact sales.

Customizable tracking limit; requires contacting sales