Sympoq
Online Help Desk Software for Agile Customer Support·scopedesk.com
Sympoq is a cloud-based help desk platform that lets support teams manage tickets, email inquiries, live chat, and a self-service portal from a single workspace. It automates request routing, prioritization, and escalation, and includes an AI engine that recommends replies based on past conversations. The tool also offers reporting on response and resolution times and a website widget for direct customer access to support.
What it's for
Features 20
- Agent portal
- AI chatbot
- AI ticket classification
- Automation rules
- Customer database
- Email commands
- Email templates
- Email ticketing
- Knowledge base
- Live chat
- Push notifications
- Real-time analytics
- Report builder
- REST API
- Scheduled actions
- Self-service portal
- Submission forms
- Support ticketing
- Time tracking
- Website widget
At a glance
Integrations
Pricing
Prices are stated in Euros (€0 Free, €49/month Team, €89/month Premium); no USD figures were given directly, though the site notes payment can also be made in USD or other local currencies via FastSpring.
Support ticketing, Agent portal, Email ticketing, Push notifications, Scheduled actions, Website widget, Real-time analytics, Automation rules, Submission forms, Email templates, 12 months data retention, Basic support
3 agent seats, 5 ticket queues, 1 inbound email inbox, 1 scheduled action, 100 new tickets each month
15-day free trial available for this plan
5 agent seats, 10 ticket queues, 3 inbound email inboxes, 5 scheduled actions. Additional agent seat: €9
Everything in Team plan, AI support assistant, AI ticket classification, Smart search, Domain mapping, Blank label portal, Bulk import customers, Social Sign-in, 48 months data retention, Gold Support
5 agent seats, 15 ticket queues, 5 inbound email inboxes, 10 scheduled actions. Additional agent seat: €15
Discount on up-front long-term (yearly) subscription commitments, up to 10%