Sympoq is unclaimed —

Sympoq

Online Help Desk Software for Agile Customer Support·scopedesk.com

From €49/mo · Free plan See pricing ↓

Sympoq is a cloud-based help desk platform that lets support teams manage tickets, email inquiries, live chat, and a self-service portal from a single workspace. It automates request routing, prioritization, and escalation, and includes an AI engine that recommends replies based on past conversations. The tool also offers reporting on response and resolution times and a website widget for direct customer access to support.

What it's for

Ticket management and resolutionEmail-to-ticket conversionLive chat supportSelf-service customer portalCross-team and cross-department collaborationAutomated request routing and escalationTime tracking for billable support workAI-assisted reply suggestions

Features 20

Agent portal
AI chatbot
AI ticket classification
Automation rules
Customer database
Email commands
Email templates
Email ticketing
Knowledge base
Live chat
Push notifications
Real-time analytics
Report builder
REST API
Scheduled actions
Self-service portal
Submission forms
Support ticketing
Time tracking
Website widget

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForStartups, IT Companies, SMEs

Integrations

FastSpring

Pricing

Prices are stated in Euros (€0 Free, €49/month Team, €89/month Premium); no USD figures were given directly, though the site notes payment can also be made in USD or other local currencies via FastSpring.

FreeFree

Support ticketing, Agent portal, Email ticketing, Push notifications, Scheduled actions, Website widget, Real-time analytics, Automation rules, Submission forms, Email templates, 12 months data retention, Basic support

3 agent seats, 5 ticket queues, 1 inbound email inbox, 1 scheduled action, 100 new tickets each month

Team€49/mo

15-day free trial available for this plan

5 agent seats, 10 ticket queues, 3 inbound email inboxes, 5 scheduled actions. Additional agent seat: €9

Premium€89/mo

Everything in Team plan, AI support assistant, AI ticket classification, Smart search, Domain mapping, Blank label portal, Bulk import customers, Social Sign-in, 48 months data retention, Gold Support

5 agent seats, 15 ticket queues, 5 inbound email inboxes, 10 scheduled actions. Additional agent seat: €15

Discount on up-front long-term (yearly) subscription commitments, up to 10%