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Richpanel

AI-First Customer Service Platform that will reduce costs, improve agent productivity & delight customers.·richpanel.com

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Richpanel is an AI-powered customer service platform built for ecommerce brands, combining a multichannel help desk (email, chat, social, SMS, phone) with a self-service customer portal. It uses AI agents (Sidekick AI, Social Media Moderator AI) to autonomously resolve tickets such as order tracking, returns, cancellations and subscription changes, while routing exceptions to human agents. The platform also offers automations, reporting/analytics, and migration tools for switching from other helpdesks like Zendesk, Gorgias, Help Scout, and Kustomer.

What it's for

Order tracking and managementReturns and exchanges automationSubscription managementBranded self-service help centerAI-automated ticket resolutionSocial media comment moderation (spam/troll removal)Migrating support data from other helpdesksMultichannel agent inbox managementVoice of Customer conversation analysis

Features 19

AI Sidekick auto-reply to repetitive queries
AI Social Media Moderator to hide spam/troll comments
AI-drafted agent replies and 2-way translation
API and Webhooks
Automation rules and assignment rules
Branded Help Center builder
Chat and WhatsApp campaigns
Customer timeline and profile
Macros and private notes
Migration wizard for importing data from other helpdesks
Multichannel agent inbox (email, live chat, social, SMS, phone)
No-code Custom Flows builder
Reporting and analytics (CSAT, revenue from support, team performance)
Returns and exchanges flow
Roles and permissions
Round-robin and balanced ticket assignment
Self-service customer portal for order tracking
Subscriptions management
Voice of Customer AI analysis of conversations

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, Android, iOS

Forecommerce brands, DTC brands, SaaS companies, fitness brands, education brands, telco brands

CompanyRichpanel · 2020

Integrations

ZendeskGorgiasHelpscoutSalesforceKustomerGladlyRe:amaze

Complianceself-reported

SOC 2 Type II

Pricing

Pricing for the Help Desk product shows multiple tables with different plan names and prices: Free/Starter/Pro/Enterprise at $0/$29/$99 per month; Incubator/Pro/Pro Max at $9-for-3-agents/$59/$89 per agent; and Base/Pro/Pro Max at $9/$60/$120 per agent. The Self-Service Portal is priced separately by monthly order volume and can be added to any Help Desk plan.

FreeFree

Email & Live Chat, Basic Reporting, 50 AI Assists per company, 3 Seats

3 Seats, 50 AI Assists per company

Starter$29/user/mo

Everything in Free, Social channels, Business Hours, 5 Rules & Automations, Up to 3 Campaigns

Pro$99/user/mo

Everything in Starter, SMS & phone channels, Business hours & Holidays, Unlimited Rules & Automations, Unlimited Campaigns, Revenue & CSAT Reporting, 1 Agent Form, Multiple Languages, API Access

EnterpriseQuote

Custom pricing, contact sales