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Ruby Relay

Live chat for your website, answered in Slack.·rubyrelay.com

$19–$99/mo · No free plan (14-day trial) See pricing ↓

Ruby Relay is a live chat widget for websites that relays visitor messages directly into a team's Slack channel as threads, so replies happen from Slack instead of a separate dashboard. It supports multiple Slack workspaces, unlimited team members, and optional conversation routing/triage. It positions itself as a simpler, flat-priced alternative to full support platforms like Intercom or Zendesk.

What it's for

Live chat for a website answered directly from SlackLive chat for WordPress sitesAgencies managing chat across multiple client websitesAlternative to Intercom or Zendesk for teams that just want chat relayed to Slack

Features 18

API access
Conversation Flows for automated triage and routing
Custom widget CSS
Customizable widget colors and branding presets
Flat-rate monthly pricing with no per-seat fees
Live chat widget embedded via a single script tag
Multi-workspace Slack support from one dashboard
No separate dashboard to log into
Official Slack OAuth 2.0 connection
Priority and dedicated support tiers
Real-time message delivery without polling
Reply to visitors directly from Slack
Route different websites to different Slack channels
Save Conversations (conversation history)
Support for unlimited websites/domains
Unlimited team members on every plan
Visitor messages relayed into Slack channels as threads
White-label branding (remove 'Powered by Ruby Relay')

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsolopreneurs and small teams, growing businesses, teams and power users managing multiple client properties, agencies

CompanyRuby Relay

Integrations

Slack

Resources

Pricing

Pricing toggles between monthly and annual billing. Structured pricing data lists monthly rates of $19/$49/$99 for Starter/Growth/Scale; the page also shows annual-billing monthly-equivalent rates of $15/$39/$79 with stated yearly savings of $48/$120/$240 respectively, but does not state the literal annual total charge.

Starter$19/mo

Monthly-equivalent price when billed annually is $15/mo (save $48/yr, per page caption); genuine monthly rate is $19 per structured pricing data.

1 workspace / 3 channels; 500 conversations/month

Growth$49/mo

Marked 'Most Popular'. Monthly-equivalent price when billed annually is $39/mo (save $120/yr); genuine monthly rate is $49 per structured pricing data.

3 workspaces / 10 channels; 5,000 conversations/month

Scale$99/mo

Monthly-equivalent price when billed annually is $79/mo (save $240/yr); genuine monthly rate is $99 per structured pricing data.

Unlimited workspaces/channels; unlimited conversations

Save 20% when billed annually.