Clanker Support
AI support that actually escalates.·clankersupport.com
Clanker Support is an AI-powered support agent that can be embedded on any website with a single script tag or a React Server Component. It answers visitor questions from the site's own documentation and knowledge base, and hands the conversation off to a human teammate with full context when a customer needs a person. The product is open source (MIT licensed) and can be self-hosted for free with your own LLM Gateway key, or used as a hosted subscription with flat monthly plans and no per-seat fees.
What it's for
Features 17
- Answers visitor questions from your own docs, knowledge base, and system prompt
- Backend SDKs for Python, Ruby, and PHP
- Dashboard widget customization: brand color, agent photo/logo, welcome message, suggested question chips, theme
- Email threading — replies sent and received via email thread automatically
- Human escalation with full conversation context in one tap
- Live voice calls in the widget (Scale plan)
- Multi-project workspaces with separate knowledge bases and models per project
- Official WordPress plugin
- One script tag installation with shadow DOM isolation
- Per-message thumbs up/down ratings and 1–5 CSAT score
- Per-project AI model selection via LLM Gateway (GPT, Claude, Gemini)
- React/Next.js Server Component SDK (@clankersupport/widget-rsc)
- Self-hostable open-source (MIT) codebase
- Shared team inbox with search, filters, tags, and reply composer
- Slack notification on escalation via webhook
- Visitor self-introduction (name, optional email) at chat start
- Visitors can mark their conversation resolved
Pricing
The hosted product is paid-only with no free hosted tier; every plan starts with a 7-day free trial (card required, no charge until the trial ends) plus a 14-day money-back guarantee. All hosted plans are currently discounted 50% (Starter $19/mo, Growth $89/mo, Scale $299/mo) off the listed prices used above. Self-hosting the open-source MIT codebase is free with your own LLM Gateway key and database.
Same code as the hosted service; you pay only your own model and hosting costs.
No plan limits when self-hosted; a documented environment variable lifts hosted plan caps
Currently 50% off; list price $38/mo, promotional price $19/mo.
2,000 AI responses/mo — hard cap, no surprise bills; 2 projects; 3 team members
Currently 50% off; list price $178/mo, promotional price $89/mo. Overage on extra responses billed per response.
12,000 AI responses/mo included, then overage billed per response; 5 projects; 10 team members
Currently 50% off; list price $598/mo, promotional price $299/mo. Overage on extra responses billed per response.
50,000 AI responses/mo included, then overage billed per response; 20 projects; unlimited team members
Custom pricing built around usage; contact sales.
Custom response volume; unlimited projects and seats
All hosted plans currently 50% off list price (e.g. Starter $19/mo instead of $38/mo, Growth $89/mo instead of $178/mo, Scale $299/mo instead of $598/mo).