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Zickt

Slack-native customer support·zickt.com

Zickt is a multi-channel customer communication platform offering live chat, a shared team inbox, and team collaboration with smart routing across web chat, email, form submissions, and Slack. It unifies customer conversations from multiple channels into one inbox and gives agents full conversation history and custom fields for context. The product uses flat, conversation-based pricing with unlimited seats instead of per-seat fees, and positions itself as an alternative to Intercom, Tidio, LiveChat, Crisp, and Front.

What it's for

Route web chat, email, and form submissions into Slack channelsScale support from 10 to 1000 users without hiring more agentsBoost trial-to-paid conversion with in-app messaging and onboardingHandle Black Friday peaks without crashes or slow responsesManage growing ticket volume with shared inbox and conversation routingCollect user feedback and feature requests through targeted messagingKeep support costs predictable as the business grows

Features 16

Complete conversation history and company data for customer context
Conversation routing / smart routing
Custom fields with 9 field types
Email integration (Gmail/Google Workspace)
Form capture (turns website form submissions into conversations)
Hierarchical tagging system with custom colors and emoji
Live chat widget
Priority support
Private notes and assignments for team collaboration
React SDK (@zickt/react) for embedding the chat widget
Real-time presence indicators and typing status
Shared team inbox
Single sign-on (SSO)
Slack integration with bidirectional sync
WordPress plugin for live chat
Zapier integration

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

LanguagesEN, DE

Forcustomer support teams, customer success teams, sales teams, SMB and mid-market businesses, tech startups, SaaS companies, e-commerce businesses

CompanyZickt Ltd.

Integrations

SlackZapierGoogle WorkspaceGmailWordPress

Resources

Docs

Pricing

Enterprise plan is custom-priced and requires contacting sales. Annual billing saves 20% off the monthly price.

Starter$29/mo

Flat pricing, unlimited seats; 14-day free trial

750 conversations/month

Growth$79/mo