SoftDesk
Your AI support team that never sleeps·softdesk.app
SoftDesk is an AI-powered help desk that handles live chat and email support automatically. It trains on a business's own content (URLs, PDFs, or text) to answer customer questions, while allowing a human to pause the AI and take over any conversation. It unifies chat and email into one inbox and is positioned as letting a single person manage support that would otherwise require a full team.
What it's for
Features 14
- Advanced analytics (Business plan)
- AI auto-reply on chat, email, comments, and form widgets
- API access (Enterprise plan)
- Custom domains and branded, customizable chat widgets
- Human takeover: pause AI on any conversation and resume later
- Knowledge base with retrieval-augmented generation (URLs, PDFs, text)
- Multi-tenant workspaces
- Priority and dedicated support (higher plans)
- SLA guarantees (Enterprise plan)
- Smart routing between chat and email channels
- SSO / SAML (Enterprise plan)
- Unified inbox across chat, email, SMS, WhatsApp, and comments
- Visitor tracking and real-time visitor intelligence (location, device, pages visited)
- Weekly analytics reports
Pricing
Every plan includes full AI capabilities; every paid plan comes with a free trial and no credit card is required.
AI chat only, Basic knowledge base
1 agent, 250 conversations/mo, 100 AI messages/mo, AI chat only, Basic knowledge base
For small teams
2 agents, unlimited conversations, 500 AI messages/mo
For growing teams; marked Most Popular
5 agents, unlimited conversations, 1,500 AI messages/mo
For organizations
10 agents, unlimited conversations, 5,000 AI messages/mo
For large teams
15 agents, unlimited conversations, 10,000 AI messages/mo