SoftDesk is unclaimed —are you the owner?

SoftDesk

Your AI support team that never sleeps·softdesk.app

$19–$149/mo · Free plan See pricing ↓

SoftDesk is an AI-powered help desk that handles live chat and email support automatically. It trains on a business's own content (URLs, PDFs, or text) to answer customer questions, while allowing a human to pause the AI and take over any conversation. It unifies chat and email into one inbox and is positioned as letting a single person manage support that would otherwise require a full team.

What it's for

Automating live chat and email replies with AITraining an AI agent on product documentation (URLs, PDFs, text)Managing chat and email support from one unified inboxLetting a human pause AI and take over a conversationTracking website visitors in real timeBranding a support widget to match a company's look

Features 14

Advanced analytics (Business plan)
AI auto-reply on chat, email, comments, and form widgets
API access (Enterprise plan)
Custom domains and branded, customizable chat widgets
Human takeover: pause AI on any conversation and resume later
Knowledge base with retrieval-augmented generation (URLs, PDFs, text)
Multi-tenant workspaces
Priority and dedicated support (higher plans)
SLA guarantees (Enterprise plan)
Smart routing between chat and email channels
SSO / SAML (Enterprise plan)
Unified inbox across chat, email, SMS, WhatsApp, and comments
Visitor tracking and real-time visitor intelligence (location, device, pages visited)
Weekly analytics reports

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall and medium teams, small businesses

CompanyMaxprog

Integrations

WebhookBrevoMailchimp

Resources

Pricing

Every plan includes full AI capabilities; every paid plan comes with a free trial and no credit card is required.

FreeFree

AI chat only, Basic knowledge base

1 agent, 250 conversations/mo, 100 AI messages/mo, AI chat only, Basic knowledge base

Starter$19/mo

For small teams

2 agents, unlimited conversations, 500 AI messages/mo

Pro$39/mo

For growing teams; marked Most Popular

5 agents, unlimited conversations, 1,500 AI messages/mo

Business$79/mo

For organizations

10 agents, unlimited conversations, 5,000 AI messages/mo

Enterprise$149/mo

For large teams

15 agents, unlimited conversations, 10,000 AI messages/mo