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StrataDesk

One Platform. All Your Clients. True Isolation.·stratadesk.io

StrataDesk is a multi-tenant service desk platform that gives each client a fully isolated PostgreSQL database rather than a shared, row-filtered table. It combines ticketing, asset management, custom workflows, SLA tracking, time tracking, and white-labeled client portals in one system. It can be deployed in the vendor's managed cloud, in a customer's private cloud (AWS/Azure/GCP), or fully on-premise via Docker. It also offers a recurring-plans feature that schedules recurring work against assets and monitors signed callbacks for completion.

What it's for

Managing multiple clients from one platform with isolated data per clientWhite-labeled client ticket portalsTracking buildings, HVAC units, elevators and other facilities assetsMulti-property management for landlords/property ownersTenant repair request handling and owner reportingBackup verification via scheduled recurring plans and callbacksMonthly compliance audits with automated reportingDeploy pipeline monitoring across staging environmentsOn-premise deployment for regulated sectors (government, healthcare, finance, defense)

Features 20

Audit logging of every action with old/new value tracking
Custom asset types with custom fields for any industry
Custom reports and drag-and-drop dashboards
Custom status workflows with SLA pause states
Dark mode support
Docker-based deployment for cloud, private cloud, or on-premise use
Email integration for creating tickets from inbound email
Knowledge base with categories and version history
Missed-callback sweeper for detecting work that wasn't confirmed done
Monthly compliance PDF reports, editable per plan
Multi-language and localized date/time formats
Per-client SLAs and custom ticket types with configurable SLA hours
Recurring plans that generate per-asset tickets and monitor signed callbacks
REST API for integrations (Business+ plans)
Role-based access control with 57 individual permissions
Separate PostgreSQL database per client for true data isolation
Ticket approval workflows (single approver, all approvers, or majority vote)
Time tracking with billable/non-billable entries and configurable hourly rates
Trello import
White-label client portals with custom domain and branding

At a glance

free tierfree trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, Linux

ForMSPs, Facilities management, Property management, Enterprise organizations

CompanyMICROLAB DIGITAL SRL

Integrations

Trello

Complianceself-reported

GDPR

Pricing

Starter plan is free ($0). Business plan is priced at €199/month (currency stated only in EUR, no USD equivalent given). Enterprise plan is custom-quoted via Contact Sales.

StarterFree

For small teams getting started

1 client space, 3 team members, 100 tickets/month

Business€199/mo

Marked as 'Popular' plan; priced in EUR

50 client spaces

EnterpriseQuote

Custom quote via Contact Sales

Unlimited client spaces