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Tender Support

Better, Simpler, Customer Support Software.·tenderapp.com

$49–$99/mo · No free plan (14-day trial) See pricing ↓

Tender Support is a customer support platform combining a help desk, public/private community forums, and a knowledge base. It integrates with email so support staff can reply to discussions on the go, and includes tools like canned replies (Echo Templates), queues, assignments, VIP prioritization, and advanced reporting.

What it's for

Managing customer support discussions via emailRunning public and private community forumsBuilding a knowledge base for self-service supportOrganizing support requests with queues and assignmentsTracking response and resolution times with reportingProviding single sign-on for customers logging into the support siteGiving VIP customers priority attention and restricted access to content

Features 16

Advanced reporting on response and resolution times
Assignments to specific team members
Automated reminders for stale/unanswered discussions
Automatic timeouts (Pro plan)
Canned replies (Echo Templates)
Custom CSS and JavaScript theming
Custom domain support
Email integration for replying to support discussions
Full CSS/JS UI customization (Pro plan)
Knowledge base for self-service support
Private site option (Pro plan)
Public and private community forums
Queues for organizing discussions by type, priority, person, or team
Restricted staff accounts (Pro plan)
Single sign-on integration
VIP customer prioritization and restricted content access

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Companyentp

Pricing

No $9 or lower-cost lightweight plan is offered. Annual billing is available at a discount by contacting the company directly; exact annual pricing is not published.

Standard$49/mo

Described as 'Tools for busy teams.'

Includes 1 agent; additional agents are $20/month each

Pro$99/mo

Described as 'Advanced features.'