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Tickiti

Helpdesk software that just works·tickiti.com

Tickiti is a modern, collaborative support ticket system built for support, sales, account-management, and internal IT teams. It turns email support into structured, tracked tickets via a branded customer portal and email integration, with real-time collaboration features like staff notes, internal responses and concurrent-update control. A built-in AI Assistant (powered by Anthropic's Claude) helps handle first-line support by answering common questions and resolving routine tickets automatically. It also offers reporting, an API, and workflow automation through an intervention system.

What it's for

Managing customer support tickets from a branded portalConverting support emails into tracked ticketsInternal IT helpdesk ticketingTeam collaboration on shared ticketsAutomating routine first-line support with AIReporting on queue volume, response and resolution timesMigrating from an existing helpdesk/ticketing systemAutomating workflows via API and interventions

Features 18

Branded customer support portal (no account required for customers)
Built-in AI Assistant for first-line support and routine ticket resolution
Built-in queues and assignment
Concurrent-update control to prevent agents overwriting each other
Custom domain and branding
Custom perspectives and watchlists
Email integration that converts messages into tracked tickets
Escalations
Intervention system for workflow automation
Migration tools and services from existing systems
Multi-level search, hashtag tracking, tagging, filtering and ticket linking
Multiple mailbox support
Real-time notifications and instant alerts
Reports and analytics dashboards for queue volume, response and resolution times
REST API access
Staff notes and internal responses hidden from customers
Stock responses
User management

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsupport teams, sales teams, account management teams, internal IT helpdesk teams

CompanyOxenic Ltd.

Integrations

Anthropic Claude

Complianceself-reported

GDPR

Resources

Docs

Pricing

Prices are stated in GBP per agent per month. The AI Assistant requires a separate subscription: during the free trial it can be used at no extra cost subject to fair-use limits, but for production use customers connect their own Anthropic API subscription and are billed directly by Anthropic for AI usage.

Lite£8/user/mo

Up to 3 agents, 1GB storage, Core ticket management, Single mailbox (email), Dedicated customer portal, Built-in queues, Up to 3 custom perspectives & watchlists, Real-time notifications, Advanced search & filtering

Up to 3 agents; 1GB attachment storage

Professional£20/user/mo