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Wrangle

Modern ticketing system built into Slack·wrangle.io

Wrangle is a ticketing and workflow automation platform built into Slack and Microsoft Teams. It turns Slack messages into tickets, routes approvals and tasks with a no-code workflow builder, and provides AI-powered ticket deflection, copilot replies, and reporting. It serves internal helpdesks (IT, HR) as well as external customer support via Slack Connect and email.

What it's for

IT Help Desk ticketingHuman Resources requestsCustomer Support in Slack and EmailAccess managementChange requestsVendor/PO approvalBudgeting and planningExpense managementSales quoting approvalLead acceptanceContract approvalsHiring and onboardingPTO requestsEmployee recognitionContent approvalsCampaign reviewsContract managementBug reportsFeature requestsCustomer onboardingRefund approvals

Features 20

Agent web portal with two-way Slack chat sync
AI Agent Copilot suggests replies from past tickets
AI auto tagging of tickets
AI-powered ticket deflection using knowledge base
API access to create and manage tickets
Ask Wrangle AI-powered ticket insights via natural language
Automated approvals with approve/reject buttons in Slack
Compliance and audit tracking of ticket history
CSAT surveys
Custom forms with conditional logic routing
Data export to CSV
External ticketing via Slack Connect and email
Knowledge base integration (Notion, PDFs, URLs)
No-code workflow builder with templates
Reporting analytics and data exports
Round Robin ticket auto-assignment
SLAs and automated reminders for late agents
Smart Replies for common requests
Turn any Slack message into a ticket
Webhook-triggered workflows

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForIT teams, HR teams, customer support teams, operations teams, sales teams, finance teams

CompanyWranglesoft, Inc.

Integrations

SlackMicrosoft TeamsZendeskJira Service ManagementNotionZapierHubSpot

Complianceself-reported

SOC 2 Type 2

Resources

Docs

Pricing

Enterprise plan is quote-based (Contact Us). Prices shown per agent/month, with 15% savings when billed annually. Non-profit, startup, and education discounts available, percentage unspecified.

Pro$46/user/mo

Unlimited tickets and internal Slack channels, Unlimited workflows and approvals, Private tickets and attachments, Agent web portal with two-way Slack chat sync, Reporting analytics and data exports, Work hours, SLAs, and reminders, Custom forms, Tags, and CSAT surveys, 5 free external Slack Connect Channels, each additional $5/month

3 agent minimum

Scale$70/user/mo

Marked as Most Popular

3 agent minimum

EnterpriseQuote

Quote-based, Contact Us

Unlimited agents

Save 15% when billed annually