Aidly

AI-Powered Customer Support Software for B2C Email Ticketing·aidly.me

From $208/mo · No free plan (free trial) See pricing ↓

Aidly is an AI-powered customer support platform that automates email ticketing by drafting on-brand replies for support agents to review and approve. It integrates with email inboxes and Shopify, learns from past replies over time, and provides analytics on response times and cost savings. The platform emphasizes human oversight, with drafts requiring approval before sending.

What it's for

Automating email customer support responsesDrafting AI-generated replies for support agents to review and sendReducing time spent on repetitive customer emailsTracking support response times and satisfaction via analyticsShopify store customer support

Features 18

AI-generated draft email replies
Approval-required sending workflow
Audit logs (Enterprise)
Connects to any email inbox
Custom SLA (Enterprise)
End-to-end encryption
EU-based infrastructure
Inline editing with AI regeneration
Multilingual support
Native Shopify integration
One-click approval and sending
Per-organization encryption keys
PII anonymization before sending to AI providers
Real-time analytics dashboards
Self-learning from past replies
Smart categorization and priority scoring
SSO / SAML authentication (Enterprise)
Swipe-based review interface

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

ForB2C companies, customer support teams, e-commerce businesses

CompanyAidly · 2024

Integrations

Shopify

Complianceself-reported

GDPR

Pricing

Plus plan is shown at $208/mo when billed annually ($2,499/yr total). A monthly-billing toggle exists on the page, but no explicit monthly-only price is shown in the visible text. The site's own machine-readable data separately lists a high price of $249, and the FAQ mentions an annual cost of $1,999/year — both inconsistent with the displayed $2,499/yr figure. Enterprise pricing is custom/quote-based.

FreeFree

Trial-style free plan, not a permanent free tier.

5 free emails (one-time), no credit card required

Plus$208/mo · billed annually

Displayed price is billed annually ($2,499/yr, equivalent to $208/mo). No separate month-to-month price was shown on the page; the site's own structured data also lists a higher figure ($249) elsewhere without clear plan context, and the FAQ separately cites an annual cost of $1,999/year — these inconsistencies could not be resolved from the page content.

10M AI tokens/mo

EnterpriseQuote

Custom quote-based pricing, contact required.

Unlimited emails