ALVAO is unclaimed —

ALVAO

Intuitive ITSM & ITAM built for Microsoft·alvao.com

ALVAO is an IT Service Management (ITSM) and IT Asset Management (ITAM) platform built natively on Microsoft 365. It combines a Service Desk for incident, change, problem, and request management with an Asset Management module for tracking hardware, software, and non-IT assets across their lifecycle. The product includes AI-powered features such as a virtual agent, knowledge base article generation, and ticket automation, and integrates directly with Microsoft Teams, Outlook, Intune, and Entra ID.

What it's for

Incident managementChange management including recurring changesProblem management and root cause analysisService request fulfillmentIT asset lifecycle tracking from acquisition to disposalSoftware license and Microsoft 365 optimizationConfiguration management database (CMDB)Enterprise service management across IT, HR, Facilities, Finance and LegalSLA management and complianceSelf-service knowledge base

Features 21

AI virtual agent integrated with Microsoft Teams
AI-powered knowledge base article generation from resolved tickets
Asset lifecycle management (acquisition to disposal)
Change management including recurring changes
Configuration Management Database (CMDB)
Custom Apps for no-code customization
Enterprise API for third-party integration
Incident management
Microsoft Copilot integration
Microsoft Intune connector
Mobile app for barcode/QR code asset scanning
Multi-department service management (IT, HR, Facilities, Finance, Legal)
No-code workflow automation
Power Automate integration
Power BI reporting integration
Problem management
Role-based access control and full audit trails
Service request fulfillment
SLA management
Software Asset Management
Zabbix monitoring integration

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEnglish, Czech

Forsmall to mid-sized businesses, organizations using Microsoft 365 and the Microsoft technology stack, IT departments, companies requiring multi-department service management

CompanyALVAO

Integrations

Microsoft TeamsMicrosoft OutlookMicrosoft 365Active DirectoryEntra IDPower AutomatePower BIAzure DevOpsZabbixPRTGMicrosoft CopilotMicrosoft IntuneJamfLansweeperFreshserviceCiscoZendeskSplashtopJIRASharePoint

Complianceself-reported

ISO 27001Cyber EssentialsNIS2NISTSOC 2DORA

Pricing

All listed prices are per-month rates billed annually and are net without VAT; a monthly (non-annual) billing option is not shown. A per-agent (User-based) licensing alternative to the per-agent model is available on request. Bundle pricing for Service Desk + Asset Management together and custom/enterprise quotes are available via 'Request Price'.

Asset Management - Start$0.68/mo · billed annually