Awesome Support
Make Customer Support A Breeze From Within Your WordPress Site·getawesomesupport.com
Awesome Support is a help-desk and support ticket plugin for WordPress that lets businesses manage customer inquiries directly within their own WordPress site. The free core plugin includes unlimited tickets, agents, users, and file attachments, while premium add-ons and bundles extend it with features such as email-to-ticket support, AI-powered replies, time tracking, and a REST API. It is used for external and internal help desks, bug tracking, appointment scheduling, and other support workflows.
What it's for
Features 20
- Agent security profiles to control which tickets an agent can view
- Agent time tracking with supervisor adjustment and edit log
- AI-powered smart automated replies
- Automatic agent assignment based on open ticket load
- Business rules engine for workflow automation
- Complete ticket history logging of every action taken on a ticket
- Custom fields with 13 available field types
- Customizable automatic email notifications for six key ticket events
- Envato license validation before ticket submission
- Facebook Messenger chatbot interface
- GDPR consent tracking and data deletion requests
- Gravity Forms bridge for custom support forms
- Import existing tickets from Zendesk, Helpscout and Ticksy
- Paid/charged support ticket capability
- REST API for developers
- Satisfaction surveys and ratings
- Unlimited file attachments per ticket
- Unlimited support agent seats with no per-agent fees
- WooCommerce and Easy Digital Downloads integration
- Zapier integration via a rules/workflow engine
At a glance
Integrations
Complianceself-reported
Pricing
Premium bundles are billed yearly, not monthly: Standard $149/year, PRO $229/year, Enterprise $289/year, Agency $409/year, each including 1 year of support & updates. Individual add-ons can be purchased separately starting at $29. The core plugin is free forever.
Free forever, downloadable from WordPress.org.
Core plugin features only; premium add-ons sold separately
Marketed as 'Save 30%-50%' versus buying add-ons individually; billed yearly.
Unlimited Tickets, Unlimited Agents, Unlimited Ticket History, Unlimited File Attachments; 1 Year Support & Updates
Marketed as 'Save 50%-75%' versus buying add-ons individually; billed yearly.
Unlimited Tickets, Unlimited Agents, Unlimited Ticket History, Unlimited File Attachments; 1 Year Support & Updates
Marketed as 'Save 55%-80%' versus buying add-ons individually; billed yearly.
Unlimited Tickets, Unlimited Agents, Unlimited Ticket History, Unlimited File Attachments; 1 Year Support & Updates
Marketed as 'Save 75%-85%' versus buying add-ons individually; billed yearly.
Unlimited Tickets, Unlimited Agents, Unlimited Ticket History, Unlimited File Attachments; 1 Year Support & Updates
Bundles advertised as saving 30%-85% compared to purchasing add-ons individually, depending on bundle tier.