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Fluent Support

Support Tickets and Help Desk Plugin For WordPress·fluentsupport.com

Fluent Support is a self-hosted WordPress plugin that provides a support ticket and helpdesk system for managing customer inquiries directly from the WordPress dashboard. It includes ticket management, email piping, automation workflows, saved replies, and AI-powered reply generation. The plugin supports unlimited agents and integrates with tools like WooCommerce, Slack, and FluentCRM, plus a REST API for custom development. It offers a free version alongside paid annual license plans for additional sites and priority support.

What it's for

Managing customer support tickets from a WordPress dashboardMigrating helpdesk data from other platforms like Freshdesk, Zendesk, and Help ScoutAutomating repetitive support tasks with workflows and triggersOrganizing tickets by product, inbox, or teamUsing AI to summarize messages, analyze tone, and generate repliesTracking agent performance and activity logsManaging multi-client support with agency licensesConnecting AI agents to support data via MCP for ticket insights and automation

Features 20

Agent groups and permission management
Agent time tracking
AI-powered response generation (OpenAI, Gemini, Anthropic)
Automations/workflows with triggers and conditions
Collision detection between agents
Custom fields for ticket submission forms
Customer profiles with purchase and ticket history
Customizable Gutenberg-block ticket portal
Email piping (converts incoming emails to tickets)
Incoming and outgoing webhooks
MCP Server for connecting AI agents to support data
Multiple inboxes for different teams or brands
One-click migration from other helpdesk platforms
Products mapping for tickets
Reports & analytics including team performance and activity logs
REST API for custom integrations
Saved replies / canned responses
Ticket management with filtering, tagging, and priorities
Two-factor authentication for the customer portal
Unlimited support agents

At a glance

free tierself-hostableAPI

TypePlugin / add-on

DeploymentSelf-hosted

PlatformsWeb

Forsmall businesses, agencies, online shops, support agencies, digital agencies, service providers, travel services, outsourced IT, course creators, marketing agencies

CompanyWPManageNinja · 2015

Integrations

Fluent FormsFluentCRMFluentBookingFluentCommunityFluentSMTPWooCommerceSlackTelegramWhatsAppDiscordTutorLMSLearnDashBetterDocsGoogle DriveDropboxPMPron8nZohoFlowSureTriggersOpenAIGeminiAnthropicZendeskHelp ScoutFreshdeskFluentCartEDD

Resources

Pricing

Listed annual prices are the standard rates ($129/$249/$399 per year for the Single Site, Agency, and 50 Sites licenses respectively); a stated first-year promotion of 20% off brings these to $103/$199/$319 per year. A free version of the plugin is also available for download.

FreeFree

Downloadable free version; full feature comparison described as 'Free vs Pro' on the site.

Free WordPress.org version with unlimited agents

Single Site License$10.75/mo · billed annually

Billed annually. A promotional 20% first-year discount brings the price to $103/yr.

1-domain license, 10-business-email piping

Agency License$20.75/mo · billed annually

Labeled 'Best Value'. Billed annually. A promotional 20% first-year discount brings the price to $199/yr.

5-domain license, 50-business-email piping

50 Sites License$33.25/mo · billed annually

Billed annually. A promotional 20% first-year discount brings the price to $319/yr.

50-domain license, 500-business email piping

Flat 20% off the first-year license