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BlueTickets

Lightweight ticketing for small teams·bluetickets.app

BlueTickets is a multi-tenant helpdesk and ticketing system for small teams that centralizes support requests from email, web, mobile, and agent-created tickets. It offers email integration with custom domain support (SPF/DKIM/DMARC), a RESTful API with API key authentication, manual ticket creation, and AI-powered email spam filtering with automatic ticket categorization.

What it's for

Centralizing support requests from email, web, mobile apps, and agent callsConverting inbound emails into tickets automaticallyCreating and managing tickets programmatically via APITracking ticket ownership and hand-offsAutomatically filtering spam/false tickets from support emailAutomatically categorizing incoming tickets

Features 15

AI-powered email spam filtering
API Key Authentication (Bearer tokens)
Assignment/hand-off tracking for ticket ownership
Attention scores to surface tickets before deadlines slip
Automatic ticket categorization
Comprehensive API documentation
Custom Domain Support
Email Integration
Manual Ticket Creation
Multi-tenant architecture
Rate Limiting (100 requests per minute per API key)
RESTful API
SPF/DKIM/DMARC Verification
Test API environment with public test key
Webhooks

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEN, IT

Forsmall businesses, small teams, growing startups, developers

Resources

Docs

Pricing

Custom plans available on request for teams whose needs exceed the listed tiers.

Free TrialFree

30-day free trial, no credit card needed

30 days, full access to all features

Small Team$4.99/mo

Billed monthly

Up to 2 users, up to 2 API keys, up to 300 tickets/month (10 tickets/day)

Growing Startup$9.99/mo

Billed monthly; marked as Popular plan

Up to 5 users, up to 5 API keys, up to 1000 tickets/month (100 tickets/day)