Customerly is unclaimed —

Customerly

The AI agent that actually resolves tickets·customerly.io

Customerly is an AI-powered customer support suite for SaaS teams that combines live chat, AI automation, help desk, help center, and NPS/CSAT surveys in one platform. Its AI agent, Aura, handles support tickets end-to-end, including taking actions like refunds and churn prevention, and escalates to human agents when needed. The platform runs on AWS infrastructure hosted entirely within the EU.

What it's for

Live chat supportAI-powered ticket resolutionUnified help desk inbox combining AI and human conversationsHelp center / knowledge base with AI article suggestionsNPS and CSAT survey collectionChurn prevention and refund processingLead qualificationCustomer support automation across channels (live chat, email, WhatsApp, Facebook Messenger, mobile apps)

Features 20

AI Live Chat
Android Mobile App
Aura AI Agent that resolves tickets end-to-end, including refunds and churn prevention
Chatflow AI Missions
Chatflow API Access
Chatflows
Confidence-scored, no-hallucination AI responses
CSAT Surveys
Custom Attributes & Routing
Help Center custom domain
Help Center knowledge base with AI-powered article suggestions
Help Desk / unified inbox
Identity Verification
Instant Translate
Integrations & API
iOS Mobile App
Multi-channel support (live chat, email, WhatsApp, Facebook Messenger, mobile apps)
Multi-Language Help Center
NPS Surveys
Team Analytics & Reports

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

ForSaaS teams, startups, high-volume support teams

CompanyCustomerly Ltd. · 2015

Complianceself-reported

GDPREU AI Act

Resources

Docs

Pricing

Core/Growth/Ultimate plans are priced at $19/$69/$99 per seat/month with 10/20/50 included AI Conversations respectively and $0.45 per additional AI Conversation. A separate Aura AI Agent pay-as-you-go offering charges $0.45 per AI conversation with no seats required. EUR pricing is also quoted at €0.50/€0.45 per conversation and €0.99 per 1,000 interactions. Annual billing includes 2 months free.

Core$19/user/mo

For startups automating their first replies with AI. Support type: AI Only.

10 AI Conversations included/month; additional AI Conversations $0.45 each

Growth$69/user/mo

Marked 'Recommended'. For teams scaling AI automation and human collaboration. Support type: AI-first + 48h reply.

20 AI Conversations included/month; additional AI Conversations $0.45 each

Ultimate$99/user/mo

For high-volume teams needing enterprise-grade AI performance. Support type: <30 mins reply.

50 AI Conversations included/month; additional AI Conversations $0.45 each

Aura AI AgentQuote

Standalone pay-as-you-go option for using just the AI agent, no monthly seat cost.