erxes

The AI-native free and open fair-code licensed experience operating system (XOS).·erxes.io

Free plan · Open source See pricing ↓

erxes is an experience operating system (XOS) that unifies frontline customer conversations, sales pipelines, and internal operations on one AI-native platform. It offers 100+ modules including an omnichannel inbox, CRM/sales pipeline, visual automation builder, and AI agents that act on workspace data. The platform is open source (AGPLv3) and self-hostable, with an Enterprise Edition offering additional modules.

What it's for

Unifying customer conversations across messenger, email, WhatsApp, Instagram, call center and web chat into one inboxManaging sales pipelines and forecasting deal outcomesAutomating lead routing, enrichment and follow-upsDeploying AI agents to triage, resolve tickets, and draft repliesPublishing content through a headless CMS, e-commerce, knowledge base and help centerRunning internal team operations such as tasks, time tracking, training and payroll

Features 20

Accounting, payroll and salary management modules
AI agents grounded in the workspace graph with full audit logs
AI-drafted follow-up emails
Branch, delay, wait-until and SLA guard logic in automations
Built-in voice, video and co-browsing
Canned replies and AI draft suggestions
Customer 360 sidecar with CRM, orders and ticket context on every thread
E-banking, core banking and credit scoring modules
Forecasting and win-probability scoring on deals
Headless CMS, e-commerce, knowledge base and help center modules
Model-agnostic AI agents (OpenAI, Anthropic, or self-hosted models)
Native AI steps in automations (classify, summarize, draft, decide)
Omnichannel inbox unifying messenger, email, WhatsApp, Instagram, call center and web chat
Role-based governance, data boundaries and PII redaction for AI agents
Sales pipeline with Kanban, list, calendar and timeline views
Sales plays and sequences native to deal records
SLA-based ticket routing and triage
Team directory, time clock, internal chat, training and rewards modules
Versioned, testable and observable automation workflows
Visual automation builder with 80+ triggers

At a glance

free tieropen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

Forbusinesses, developers, SaaS providers, small businesses, large enterprises

Companyerxes Inc

Integrations

Facebook MessengerViberOpenAIIMAPWhatsAppInstagramClaude

Complianceself-reported

GDPRSOC 2HIPAA

Resources

Pricing

The pricing page shows tiered feature limits (e.g., number of messenger seats, team members, contacts, automations) across what appear to be multiple plan tiers for the Frontline product, but no plan names or dollar prices are shown in the text; it also lists software editions (Community, Enterprise, Embed, Platform, Infrastructure) and mentions add-on services (Premium Support, Custom Onboarding, Dedicated Implementation, Migration Services) without prices. The page invites visitors to 'Start for free' and unlock further features with power-ups and add-ons.