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Gorgias

The Conversational AI platform for Ecommerce·gorgias.com

Gorgias is a conversational commerce and helpdesk platform for ecommerce brands that unifies customer support across channels (email, chat, SMS, voice, social) into one inbox. It uses an AI Agent trained on the store's own data to automatically resolve routine support inquiries and drive sales through shopping guidance and recommendations. It includes native Shopify integration, revenue attribution reporting, and connects with 300+ ecommerce tools.

What it's for

Automating routine customer support inquiriesUnifying multichannel customer conversations in one inboxProviding AI-driven shopping assistance to convert shoppersPhone (voice) customer supportSMS text message customer supportProduct educationProactive customer engagementProduct recommendationsRevenue attribution reporting for support conversations

Features 16

300+ third-party integrations
AI Agent for customer experience
AI Shopping Assistant
Conversation and action history across channels
In-conversation actions (cancel, discount, upsell within tickets)
Native Shopify integration with live order/customer/product data
Omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
Revenue attribution reporting
Single sign-on (SSO) for Google and Microsoft 365
SMS support
Support Agent automatically resolving inquiries
Team collaboration tools for routing and assigning tickets
Two-factor authentication
Unified helpdesk inbox for all customer conversations
User roles and permissions
Voice (phone) support

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forecommerce brands, Shopify brands, ecommerce merchants

CompanyGorgias · 2015

Integrations

ShopifyBigCommerceMagentoWooCommercePrestaShopLoop ReturnsYotpoRechargeBloomreachAttentiveKlaviyoOpenAIGoogleMicrosoft 365

Complianceself-reported

SOC 2 Type IIHIPAA

Resources

Docs

Pricing

Exact plan prices are not shown on the pricing page; plans scale by ticket volume (from 50 to 5,000 tickets a month) rather than by number of agents. Voice and SMS are separately priced add-ons that scale with usage.