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Text

Start selling through service.·text.com

Text is an AI-first customer service platform that combines an autonomous AI Agent, live chat, help desk ticketing, and an omnichannel inbox in one workspace. It lets businesses automate routine support conversations, manage chats, emails, and social messages from a single interface, and turn customer service interactions into sales revenue. The platform includes workflow automation, proactive sales campaigns, and reporting tied to revenue outcomes.

What it's for

Automating routine customer support ticketsLive chat with website visitorsManaging chats, email, and social messages in one inboxCart recovery and upsell campaignsLead qualification and sales conversion via chatTicketing and SLA managementProactive customer engagement campaignsSelling through Shopify integration

Features 20

AI Copilot with reply suggestions and text edits
API access
Autonomous AI Agent for support and sales
Buying intent detection
Cart recovery campaigns
Chat supervision and human takeover
Custom SSO and audit logs (Enterprise)
Customer Data Platform for personalized replies
Desktop app for macOS and Windows
Help desk ticketing and SLA management
Knowledge Hub / knowledge base management
Live chat with proactive engagement
Live Shopify catalog integration
MCP server
Multilingual support across 46 languages
Multiple AI Agents per brand, website, or region
Omnichannel inbox (chat, email, social messages)
Proactive sales/engagement campaigns
Reporting on chat and ticket metrics, AI Agent sales report
Workflow automation and routing rules

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS

Forsmall teams earning their first revenue from chat, scaling teams, enterprise teams, ecommerce teams, digital-first support teams

CompanyText S.A. · 2002

Integrations

MessengerShopifySalesforceOpenAIHubSpotSlackMailchimpWhatsAppWordPressSMS (Twilio)GoogleAppleMicrosoft

Complianceself-reported

CCPAWCAG 2.2SOC2SOC 2 Type 2GDPRPCI DSS - SAQ ABBB Accredited BusinessData Privacy Framework

Resources

Docs

Pricing

Enterprise plan is custom/quote-based. Prices shown are per user per month. Yearly billing saves up to 24% versus monthly billing.

Essential$25/user/mo

$25/user/month billed monthly, $19/user/month billed yearly.

1 AI Agent, 10 AI resolutions/month, 50 live visitors tracked, 10,000 API calls/month, 3 proactive campaigns, 10 custom skills

Growth$99/user/mo

$99/user/month billed monthly, $79/user/month billed yearly.

10 AI Agents, 200 AI resolutions/month, 400 live visitors tracked, 20,000 API calls/month, 30 proactive campaigns

EnterpriseQuote

Custom quote-based offer; contact sales.

Custom limits; no hard limits on volume, seats, or integrations

Yearly billing saves up to 24% compared to monthly billing.