Tidio is unclaimed —

Tidio

Scale customer service without losing the human touch.·tidio.com

Tidio is a customer service platform combining an AI agent (Lyro), live chat, help desk, and ticketing tools to help businesses manage and automate customer support. It supports multiple channels including live chat widgets, WhatsApp, Instagram, and Messenger, and includes a no-code automation builder (Flows) for lead generation and sales. It integrates with ecommerce platforms such as Shopify and WooCommerce and other business tools.

What it's for

Automating customer support conversations with an AI agentLive chat support on websitesHelp desk and ticket management across channelsLead generation and qualification via chatbot flowsAbandoned cart recoveryOrder management and product recommendations for Shopify storesMultichannel messaging via WhatsApp, Instagram, and MessengerAnalytics on support and sales performance

Features 20

AI-driven email resolutions
Analytics dashboard
Automatic chat assignment
Copilot Chrome extension for AI-suggested replies
Custom branding / widget customization
Flows no-code automation and chatbot builder
Help Desk / ticketing system
Live Chat widget
Live typing preview
Lyro AI Agent for automated customer conversations
Lyro Smart Actions for order updates and lead qualification
Macros for canned replies
Mobile SDK
Multichannel messaging (WhatsApp, Instagram, Messenger)
OpenAPI access
Product recommendations from store inventory
Tidio AI Reply Assistant
Visitors list tool
Webhooks
Widget SDK

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, iOS, Android

LanguagesEnglish, Spanish, French, Portuguese, German

Forsolo entrepreneurs, small businesses, teams of all sizes, businesses requiring advanced features and premium support, complex/enterprise businesses

CompanyTidio

Integrations

ShopifyWordPressWooCommerceAdobe CommerceShopwareBigCommerceEcwidPrestaShopSquarespaceWeeblyWixKlaviyoMailchimpHubSpotAgile CRMZoho CRMGoogle Tag ManagerGoogle AnalyticsZendeskPipedriveSalesforceIntercomMessengerInstagramWhatsApp

Complianceself-reported

SOC 2HIPAA

Resources

Docs

Pricing

Prices shown on the pricing page toggle between Monthly and Annually (2 months free) billing; the annual-equivalent monthly rates for Starter and Growth are $24.17 and $49.17 respectively. Plus is priced from $300/mo plus separate usage-based charges. Premium/Enterprise pricing is listed as 'Contact for pricing' on the pricing page, though product structured data states a $2999/mo starting figure.

FreeFree

For solo entrepreneurs.

50 billable conversations/mo, 10 seats, 50 free Lyro AI Agent conversations (lifetime), 100 Flows visitors reached/mo

Starter$29/mo

Ideal for small businesses focused on live chat support. 7-day free trial. $24.17/mo shown when billed annually (2 months free).

100 billable conversations/mo, 10 seats

Growth$59/mo

Most popular plan. 7-day free trial. $49.17/mo shown when billed annually (2 months free).

From 250 billable conversations/mo, 10 seats

Plus$300/mo

Priced from $300/mo plus monthly usage; contact sales for exact quote.

Custom billable conversations, custom number of seats

Premium$2999/mo

For complex businesses; pricing page states 'Contact for pricing' but structured product data lists a starting price of $2999/mo (also referred to as 'Enterprise' in structured data).

Custom billable conversations, from 3,000 Lyro AI conversations