Kolton

AI agent for sales and customer support for Shopify stores·kolton.ai

$49–$1197/mo · Free plan See pricing ↓

Kolton is an AI agent for sales and customer support built for Shopify stores and ecommerce brands. It reads a store's live catalog, stock, prices and orders to answer customer emails, Instagram and Facebook DMs and comments, WhatsApp and Telegram messages, resolving order-tracking questions, returns and refunds while upselling in the conversation. It hides abusive comments, replies publicly with real product data, and hands sensitive cases off to a human, with refunds and discounts always landing on the store owner's desk. It runs on EU infrastructure and includes a mobile app that syncs with the web dashboard.

What it's for

Answering customer emails, Instagram/Facebook DMs and comments, WhatsApp and Telegram messagesResolving WISMO (where is my order) questionsHandling returns and refundsAnswering pre-purchase questions and upselling during conversationsModerating and hiding abusive social media commentsRecovering abandoned cartsAutomated follow-ups on unanswered inquiries and unpaid invoicesReplaying the agent on past real conversations before it goes live

Features 16

Agent Customization: adjustable tone, pricing, services and terminology
Answers customer emails, Instagram DMs, Facebook DMs and comments, and WhatsApp messages
Copilot: AI-drafted replies and inbox Q&A assistant
Daily Brief: morning digest of missed inquiries, bookings and opportunities
Follow Ups: automated, polite follow-up sequences for unanswered inquiries and unpaid invoices
Handles returns and refunds, with read-only access for money actions
Hands off conversations to a human when needed
Hides abusive or spam comments automatically
Mobile app with real-time sync across devices
Reads live Shopify catalog, stock, prices and orders to ground replies
Replay: test the agent on real past conversations before it goes live
Replies publicly to comments with real product data, then DMs interested buyers
Replies to shoppers in their own language
Resolves WISMO (where is my order) questions
Unified inbox across all connected channels
Upsells during customer conversations

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

ForShopify store owners, ecommerce brands

CompanyKolton

Integrations

Facebook MessengerGmailInstagramOutlookWhatsAppTelegramShopify

Complianceself-reported

CASA Tier 2GDPR

Pricing

One flat monthly price per plan with no per-resolution fees or ticket caps; when included AI replies are used up, the agent pauses until upgrade (Max has no cap). 14-day satisfaction/refund policy with no lock-in.

FreeFree

For trying Kolton.

50 AI replies/month, no credit card required

Starter$49/mo

For focusing on scale, not chats. Annual billing shown as $470/year.

400 AI replies/month; agent pauses until upgrade once used up

Pro$249/mo

For growing businesses. Annual billing shown as $2,240/year.

3,000 AI replies/month; agent pauses until upgrade once used up

Max$1197/mo

For teams that want it done for them. Annual billing shown as $9,340/year.

15,000 AI replies/month; no cap on this plan

Up to 35% off when billed yearly instead of monthly.