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HelpDesk 3

The complete Support Solution!·jakweb.ch

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One-time · Self-hostable See pricing ↓

HelpDesk 3 is a self-hosted customer support platform that combines live chat, support tickets, email-to-ticket conversion, client management, billing, an FAQ database, and a built-in CMS/blog. It is installed on the customer's own server and includes native iOS and Android apps with push notifications so operators can chat with customers anytime. Additional built-in tools include a chat-bot, canned messages, WhatsApp click-to-chat, group chat, and a multi-department operator panel with over 25 permission levels.

What it's for

Engage website visitors and convert them into customersSupport customers via live chat, support tickets, or email-to-ticketManage clients and bill them via credit or membership systemsProvide a self-service FAQ database and blog for customersBuild unlimited CMS pages with content, images, and videosChat with customers on the go via native mobile apps

Features 25

  • Advanced file and image manager
  • Auto pro-active visitor engagement
  • Auto updater
  • Billing system with credit or membership-based payments
  • Built-in CMS and blog
  • Business hours settings
  • Canned messages
  • Chat-bot with automated answers
  • Client management
  • Custom fields on forms
  • Email to ticket conversion (PHP IMAP)
  • FAQ database with search and suggested articles
  • Live chat with visitors
  • Live online visitor tracking
  • Multi-language support (over 15 languages)
  • Native iOS and Android apps with push notifications
  • Operator panel with 25+ permission levels
  • Operator statistics, ratings and feedback
  • PayPal and Credit Card payment gateways
  • Public and private group chat (up to 50 participants)
  • Support ticket system
  • Unlimited departments with individual operators and permissions
  • URL blacklist
  • WhatsApp click-to-chat support
  • WordPress plugin for user synchronization

At a glance

self-hostableAPI
TypeWeb app
DeploymentSelf-hosted
PlatformsWeb, iOS, Android
Forbusinesses
CompanyJAKWEB

Integrations

Typo3WhatsAppXT-CommerceJoomlaPrestaShopEnvato APIPayPalWordPress

Resources

Pricing

How we check this

Sold as a single one-time purchase (48 USD) rather than a subscription.

HelpDesk 3Quote

One-time purchase; self-hosted on the buyer's own server.

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