HelpDesk 3 is unclaimed —
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HelpDesk 3
The complete Support Solution!·jakweb.ch
HelpDesk 3 is a self-hosted customer support platform that combines live chat, support tickets, email-to-ticket conversion, client management, billing, an FAQ database, and a built-in CMS/blog. It is installed on the customer's own server and includes native iOS and Android apps with push notifications so operators can chat with customers anytime. Additional built-in tools include a chat-bot, canned messages, WhatsApp click-to-chat, group chat, and a multi-department operator panel with over 25 permission levels.
What it's for
Engage website visitors and convert them into customersSupport customers via live chat, support tickets, or email-to-ticketManage clients and bill them via credit or membership systemsProvide a self-service FAQ database and blog for customersBuild unlimited CMS pages with content, images, and videosChat with customers on the go via native mobile apps
Features 25
- Advanced file and image manager
- Auto pro-active visitor engagement
- Auto updater
- Billing system with credit or membership-based payments
- Built-in CMS and blog
- Business hours settings
- Canned messages
- Chat-bot with automated answers
- Client management
- Custom fields on forms
- Email to ticket conversion (PHP IMAP)
- FAQ database with search and suggested articles
- Live chat with visitors
- Live online visitor tracking
- Multi-language support (over 15 languages)
- Native iOS and Android apps with push notifications
- Operator panel with 25+ permission levels
- Operator statistics, ratings and feedback
- PayPal and Credit Card payment gateways
- Public and private group chat (up to 50 participants)
- Support ticket system
- Unlimited departments with individual operators and permissions
- URL blacklist
- WhatsApp click-to-chat support
- WordPress plugin for user synchronization
Pricing
Sold as a single one-time purchase (48 USD) rather than a subscription.
HelpDesk 3Quote
One-time purchase; self-hosted on the buyer's own server.