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Ticaga

The self-hosted help desk with a soul·ticaga.com

Ticaga is a self-hosted help desk platform offering ticketing, live chat, a knowledge base, SLA tracking, and a public roadmap under a single flat license with unlimited agents. It runs on the customer's own server, giving them control of their data, backups, and hosting location. Optional extensions like Live Chat and Public Roadmap can be added from an admin panel, and the core license can be purchased via monthly subscription, a perpetual license, or a lifetime license.

What it's for

Ticket management for support teamsLive chat support widgetPublic knowledge base for self-serviceSLA tracking and breach reportingPublic product roadmap and feature votingGDPR data export and erasure requestsBug bounty report managementMulti-brand helpdesk operationAutomating ticket routing and escalationImporting customer and ticket data from other platformsSending webhook events to external systems

Features 20

API imports from supported platforms
Article feedback and view analytics
Automation rules for ticket routing and notifications
Bug bounty reporting and rewards management
CSV import with field mapping
Custom fields for tickets
Database migration import with ID mapping
Department-based ticket routing
Email and web ticket intake
GDPR toolkit: data exports, erasure requests, consent audit trails
Internal notes and file attachments
Knowledge base with searchable articles and categories
Live chat widget with real-time support queue
Multi-brand helpdesk support
One-click customer satisfaction surveys
Public roadmap with voting, comments and changelog
Public ticket access
SLA tracking with business-hours calendars and escalations
Ticket priorities and assignments
Webhooks with signed payloads and delivery retries

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb, Linux

Forsupport teams

CompanyTicaga

Complianceself-reported

GDPR

Resources

Pricing

Prices are shown in GBP, excluding VAT where applicable, and subject to change before purchase. A limited-time summer promotion discounts the Perpetual license to £95 (from £295) and the Monthly plan to £5/month (from £15/month). Optional paid extensions such as Live Chat and Public Roadmap are sold separately, with exact prices not published.

Monthly£15/mo

Site shows a discounted price of £5/month against a listed £15/month during a limited-time promotion.

Core license only; cancel anytime; extensions sold separately

PerpetualQuote

Site shows a discounted one-time price of £95 against a listed £295, described as a summer-only promotion.

Includes 6 months of core updates and Basic Support; further updates require a renewal option

LifetimeQuote

Core helpdesk included, Unlimited employees, You own the license, Lifetime updates, Lifetime Basic Support

Includes lifetime core updates and Lifetime Basic Support

Summer promotion: Perpetual license offered at £95 (down from £295); Monthly plan offered at £5/month (down from £15/month).