Hipporello Service Desk is unclaimed —

Hipporello Service Desk

Connect customer support and service desks to your favourite project management tools·hipporello.com

Hipporello Service Desk is a no-code service desk layer that integrates natively with project management tools (Trello, Asana, Notion, Jira, and Linear). It turns form submissions and incoming emails into tickets (cards, tasks, issues, or database items) inside the connected PM tool, and provides a branded customer portal so external users can submit and track requests without needing a seat in the PM tool. It includes two-way communication, automations, a knowledge base add-on, and reporting.

What it's for

Customer SupportOrder ProcessingFeedback ManagementIT SupportMarketing RequestsHR TasksLead GenerationVolunteering

Features 18

Approval workflows and embeddable forms (Jira)
Branded, customizable customer/user portal
Canned responses
Contact database management
Custom domain and removal of Hipporello branding (paid plans)
Custom notification settings
Drag-and-drop form builder with conditional logic
Email-to-ticket conversion (Gmail/Outlook forwarding)
File attachments and e-signatures on forms
Knowledge base add-on for self-service articles
Language customization
Reports and analytics dashboard (ticket volume, response/resolution times)
Rule-based automation builder (triggers, conditions, delays)
Shared inbox for collaborative email management
SLA tracking and satisfaction surveys (Trello)
SMTP custom outgoing email (paid plans)
Two-way communication from within the PM tool
User access control with SSO support

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forteams using Trello, Asana, Notion, Jira, or Linear, customer support teams, IT support teams

CompanyHipporello · 2020

Integrations

TrelloAsanaNotionJiraLinearGmailOutlook

Resources

Docs

Pricing

Pricing structure is consistent across all five platform-specific Service Desk products ($0 Free, $10/agent Premium, custom Enterprise); the free-tier ticket limit is described per platform (e.g., 5 Linear issues/month, 5 Trello cards/month, 5 Asana tasks/month, 5 Notion items/month, 5 Jira issues/month).

FreeFree

Public Forms, Emails to ticket, Unlimited Agents

5 tickets/month (e.g., 5 Linear issues/month, 5 Trello cards/month, 5 Asana tasks/month, 5 Notion items/month); starts with a 14-day Premium trial

Premium$10/user/mo

Everything in Free, Unlimited tickets/month, Private Forms, Advanced Automations, Custom Field Support, Custom Notification Settings

Unlimited tickets/month

EnterpriseQuote

Contact Sales for pricing