Suptask is unclaimed —

Suptask

The Slack-native Ticketing System·suptask.com

Suptask is a Slack-first, AI-powered help desk and ticketing system that turns Slack messages, DMs, channels, and emails into trackable tickets. Teams such as IT, HR, Finance, Customer Support, and DevOps can submit, route, and resolve requests without leaving Slack. It offers smart routing, approvals, SLA management, automations, and AI assistants that answer from a team's own knowledge base.

What it's for

Converting Slack messages and emails into ticketsIT service management (ITSM) inside SlackHR ticketing for onboarding and employee requestsCustomer support ticketing without leaving SlackDevOps bug reporting and incident managementEmail-to-ticket conversionMSP client request handlingIssue tracking from discovery to resolution

Features 18

300+ third-party integrations
Ad-hoc, sequenced, and automated approval workflows
AI Assistants answering from internal knowledge base/documents
AI-powered ticket summaries and categorization
API & Webhooks
Branding & white-labeling
Convert Slack messages, DMs, and channel posts into tickets
Custom statuses and priority fields
Dashboard analytics (CSAT, first reply time, resolution time)
Dynamic/conditional form fields
Email-to-Slack ticket conversion
Multi-language support
Multi-team dedicated Inboxes
Single sign-on (SSO)
SLA management with response targets and breach escalation
Slash commands and emoji-reaction ticket creation
Smart automated ticket routing (round-robin, keyword-based, on-call)
Templated/canned replies

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Portuguese (Brazil)

ForIT teams, HR teams, Finance teams, Support teams, Marketing teams, RevOps teams, PeopleOps teams, MSPs

CompanyHappyning AB · 2019

Integrations

NotionAtlassian ConfluenceGoogle WorkspaceJiraGitLabGitHubIntercomZendeskSalesforceHubSpotSlack

Complianceself-reported

SOC 2 Type IIHIPAAGDPRDPACSA

Pricing

Pricing offers Starter, Professional, and Growth plans with both monthly and annual rates (15% discount on annual); Custom plan is quote-based. A separate free plan is available for small teams.

Starter$18/user/mo

Priced per Agent, per month; 'Save 15% with annual payments' toggle applied for annual price.

Single-team Inbox

Professional$29/user/mo

Priced per Agent, per month.

Unlimited Inboxes

Growth$45/user/mo

Priced per Agent, per month; marked 'Popular'; 14-day free trial available for this plan.

Includes credits per agent

CustomQuote

Quote-based enterprise plan; contact sales.

Volume Discounts & Unlimited Agents

Save 15% with annual payments