IMSupporting is unclaimed —

IMSupporting

UK-hosted hybrid AI live chat software with human handoff·imsupporting.com

IMSupporting is a UK-hosted live chat platform that combines a website chat widget, an operator dashboard, and AI capabilities including retrieval-augmented generation (RAG) so the AI can answer from a business's own knowledge base, with seamless escalation to human operators. It offers Full AI, AI plus human, or all-human live chat modes, a visual drag-and-drop workflow builder, and reporting/analytics, aimed at UK businesses needing GDPR-compliant, UK-hosted customer support. It has been providing live chat services since 2015.

What it's for

Answering routine customer questions with AI 24/7Escalating complex conversations from AI to a human operator with full contextLead qualification and appointment booking via chat workflowsDepartment-based chat routing for support teamsE-commerce product questions, order tracking, and returns via chatPublic sector resident support (councils, police 101 non-emergency contact)Legal intake and compliance consent captureGenerating AI chat summaries and sentiment analysis for support teams

Features 19

AI chat summaries and sentiment analysis
AI reply suggestions for human operators
Custom AI tool integrations via API (CRM, booking, payment, inventory)
Hybrid AI live chat with Full AI, AI+human, or 100% human modes
MFA / two-factor authentication
Microsoft Teams meeting and calendar booking in chat widget
Multi-department chat routing
Offline message capture
Post-chat feedback with star ratings
Prepared chat links with QR code and email sharing
Proactive chat invites based on time-on-page or scroll depth
RAG-based AI knowledge base built from uploaded documents
Real-time visitor monitoring
Reporting and analytics platform with funnel and drop-off analysis
UK-hosted, GDPR-compliant data storage
Visual drag-and-drop workflow builder with 30+ step types
Webhook and REST API integration
White-label / custom branding options
WordPress plugin and native integrations with major e-commerce platforms

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall businesses, startups, UK businesses, public sector organisations, enterprise organisations

CompanyIMSupporting · 2015

Integrations

WordPressShopifyWooCommerceMagentoJoomlaDrupalWebflowBigCommercePrestaShopOpenCartWixSquarespaceSlackZendeskZapierMicrosoft Teams

Complianceself-reported

GDPRUK Data Protection Act 2018Cyber Essentials PlusPCI DSSICO registered

Resources

Pricing

Prices are stated in GBP (Solo £49.99/mo, Business £1,499/mo). 20% UK VAT is added; EU customers with a valid VAT number use reverse charge. Plans include AI Processing Unit (APU) allowances rather than per-chat charges; a 20% grace buffer over the APU allowance is given before an upgrade is recommended. Enterprise pricing is bespoke and quote-based.

FreeFree

Free forever, no credit card required. No deep learning.

1 Operator account, 1 Concurrent chat, 1 AI agent, 25 free APUs/month

Solo£49.99/mo

30 days free, no card needed

3 Operator accounts, 2 AI agents, 500 APUs/month, fair-use chats

Business£1499/mo

Most Popular; extra operator seats £14.99/mo each; 30 days free, no card needed

Up to 20 Operators, 5 AI agents, 10,000+ APUs/month, fair-use chats

EnterpriseQuote

Bespoke pricing, contact sales; annual contracts available

Unlimited operators, unlimited chats, custom APU volume