Lyro is unclaimed —

Lyro

The AI Customer Service Agent That Grows Revenue·getlyro.ai

Lyro is an AI agent for customer service that resolves customer issues and makes sales across support channels. It is built for e-commerce and service businesses and is positioned as quick to set up and easy to use for SMBs. It connects to existing help desks and tools (e.g. Zendesk, Salesforce, HubSpot, Shopify) and can be configured through natural-language conversation with its 'Master Agent' feature.

What it's for

Reply to customer support tickets across channelsResolve customer service issues autonomouslyMake sales through conversational AIHandle onboarding conversationsAnswer questions from a knowledge baseCheck order status and process refunds via connected toolsProvide AI voice support over the phoneRun internal IT/HR support via SlackDraft replies for human agents (copilot)Translate customer conversationsAnalyze conversation quality and gaps in support content

Features 20

1,000+ third-party integrations
AI conversation summarization
AI Copilot with suggested replies for human agents
AI ticket/intent classification
AI Voice Agent for phone support
AI-predicted CSAT scoring
Analytics dashboard for resolution rate, answer rate, response time, satisfaction
Autonomous AI customer service agent across multiple channels
Bring your own LLM model (Claude, GPT, Gemini) per agent or skill
Custom HTTP/GraphQL tool building and MCP server integration
Data retention controls and DPA availability
Encrypted credential/workspace secrets vault
Evals and auto-generated test cases for QA before publishing changes
Knowledge base ingestion from PDFs, spreadsheets, website crawl, Confluence, Outline
Live chat, email, WhatsApp, social DMs, Slack, and API channels
Live takeover and escalation/handoff to human agents
Master Agent: conversational, natural-language agent setup
REST API with streaming responses
Role-based access control, SSO, SAML, and audit logs
Two-way AI translation for multilingual support

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Fore-commerce businesses, service businesses, SMBs, developers, customer service teams

CompanyTidio

Integrations

ZendeskGorgiasIntercomSalesforceHubSpotFreshdeskSlackMicrosoft TeamsShopifyWordPressWebflowFramerGmailOutlookWhatsAppInstagramFacebook MessengerElevenLabsClaude CodeCursorLovableBoltv0ReplitConfluenceOutlineStripeLinearTidioGoogle DocsAnthropicOpenAIGoogle

Complianceself-reported

SOC 2GDPRCCPAAI Pact

Resources

Docs

Pricing

Pricing is usage-based via a credit wallet: $1 buys 1,000 credits, drawn down only when a conversation is resolved (rate varies by AI model). The pricing page's slider shows an illustrative default of $200/month for 200,000 credits, not a fixed plan price. New accounts get 10,000 free credits and can test an agent before paying. Enterprise pricing is quote-based and depends on usage profile and model contract.

Pay as you go (Self-service)Quote

Wallet-based billing; top up any amount. The pricing page's credit slider shows an illustrative default of $200/month for 200,000 credits; actual cost depends on usage. New accounts get 10,000 free credits and a free trial to build/test an agent before spending.

Pay only for what you spend — no fixed fees, no seats, no platform fee, and no minimum spend; you can cap monthly spend and set alerts

EnterpriseQuote

Quote-based; contact sales. Lyro routes through the customer's own model keys/contract and bills them directly.

Custom usage profile priced on request; requires bringing your own model contract (Anthropic, OpenAI, or Google)