Ravine Desk is unclaimed —

Ravine Desk

Client support that's actually your size.·ravinedesk.com

Ravine Desk is help desk software built for freelancers, consultants, and small development teams. It provides ticket management, a branded client portal, email-based ticket replies, and billable-hours tracking, plus a built-in AI assistant that briefs the day and helps resolve tickets. It also offers an early-access 'Agent Seats' feature letting an AI agent act as a technician via a REST API.

What it's for

Managing client support ticketsTracking billable support hoursProviding clients a branded self-service portalTurning email replies into ticket updatesGetting an AI-generated daily briefing of urgent ticketsSummarizing and analyzing tickets with AIAuto-triaging incoming tickets by priority and typeGiving clients AI-generated status summaries of their requestsRunning an AI agent as a technician that works tickets via API

Features 16

Agent Seats: AI agent given its own technician identity via REST API
AI client-facing status summaries
AI daily briefing of urgent and stale tickets ('Today's focus')
AI smart triage suggesting ticket priority and type
AI ticket analysis with cause/next-step suggestions and Markdown export
Automated hours reports without spreadsheets
Bearer-token API access for agent seats
Billable hours tracking during work
Branded client portal at a custom subdomain
Email replies automatically become ticket updates
Magic-link client access without passwords
Per-client hours reporting that includes agent-logged hours
Per-seat API rate limiting
Silent ledger for agent-filed tickets hidden from clients
Ticket assignment and prioritization
Ticket tracking from open to resolved

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forfreelancers, consultants, small development teams, small teams

CompanyRavine Software

Integrations

Claude Code

Resources

Docs

Pricing

Plans are flat monthly with no per-seat or per-ticket fees. Current 'founding pricing' rates are discounted from higher standard prices shown alongside them (Solo $15→$12, Duo $39→$29, Team $89→$59, Pro $179→$99), described as available for a limited time to lock in.

Solo$12/mo

Founding pricing; standard list price shown as $15/mo before the current $12/mo rate.

1 technician, 100 clients, 5 GB storage

Duo$29/mo

Founding pricing; standard list price shown as $39/mo before the current $29/mo rate.

3 technicians, 250 clients, 25 GB storage

Team$59/mo

Founding pricing; standard list price shown as $89/mo before the current $59/mo rate.

10 technicians, 750 clients, 100 GB storage

Pro$99/mo

Founding pricing; standard list price shown as $179/mo before the current $99/mo rate.

20 technicians, unlimited clients, 500 GB storage

Founding pricing offers a discounted locked-in monthly rate for a limited time (e.g. Solo shown at $12/mo vs a standard $15/mo).