Social Intents
Live Chat & AI Chatbots for Teams, Slack & Google Chat·socialintents.com
Social Intents is an AI customer support and live chat platform that lets businesses answer website, WhatsApp, SMS, and Messenger conversations directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex. AI chatbots powered by ChatGPT, Claude, or Gemini answer routine questions automatically and hand off complex conversations to human agents. The platform also includes a built-in help desk, ticketing, unified inbox, and analytics.
What it's for
Features 20
- 80+ languages supported for AI responses
- AI Actions (book meetings, capture leads, call custom APIs)
- AI chatbots powered by ChatGPT, Claude, and Gemini
- AI trained on website content, PDFs, and help docs
- Answer chats directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex
- Built-in help desk ticketing with status and assignment
- Contacts & Companies tracking
- Cross-team chat routing/transfers
- CSAT and AI topic analytics
- Developer API access on all plans
- Facebook Messenger integration
- Live chat widget for websites
- Outbound campaigns
- Real-time chat translation (Business plan)
- SMS messaging
- Switch between AI models (ChatGPT, Claude, Gemini) anytime
- Unified web Inbox for website, WhatsApp, SMS, and Messenger conversations
- WhatsApp Business integration with Coexistence Mode
- White label branding
- WordPress, Shopify, Wix, and Squarespace plugins
At a glance
Integrations
Complianceself-reported
Resources
Pricing
14-day free trial with full access, no credit card required. 30-day money-back guarantee on all plans. Lite plan ($29/mo, $21/mo billed annually) is aimed at solo founders/single sites. Agency and Enterprise pricing is quote-based.
Positioned for solo founders or a single site
1 seat, 1 chat widget, 60 conversations/month
Pricing page shows the same $39/month figure for both monthly and annual billing, despite the site's general 'Save 20% annually' claim
1 chat widget, 1 domain, 4 seats, 250 conversations/month, 200 AI trained URLs
Same monthly figure shown for annual billing on pricing page
2 chat widgets, 2 domains, unlimited seats, 1,000 conversations/month, 1,000 AI trained URLs
Marked 'Most Popular'; same monthly figure shown for annual billing on pricing page
5 chat widgets, 5 domains, unlimited seats, 5,000 conversations/month, 5,000 AI trained URLs
Same monthly figure shown for annual billing on pricing page
10 chat widgets, 10 domains, unlimited seats, 10,000 conversations/month, 10,000 AI trained URLs
For agencies and resellers; pricing not publicly listed, contact required
Custom pricing; contact sales
Site advertises 'Annual billing saves 20%', though the Lite plan is the only one showing a lower per-month figure when billed annually ($29/mo vs $21/mo); other plans display identical monthly and annual per-month figures on the pricing page.