SupportHub is unclaimed —

SupportHub

AI that answers your customers on chat, your shop, and the phone.·gridex.ai

SupportHub is an AI customer-support product that answers customer questions about products and orders on web chat, webshop, WhatsApp, Facebook Messenger, and phone. Its AI phone assistant answers and routes calls 24/7, and during live calls it transcribes the conversation in real time and searches uploaded product info so agents can answer immediately. It hands more complex questions to a human team along with full context, call summaries, and suggested replies.

What it's for

Answering product and order questions on a webshop or websiteAnswering customer messages on WhatsApp and Facebook MessengerAnswering and routing incoming phone calls 24/7 via an AI phone assistantLive call transcription and real-time search of uploaded product docs during a callHanding complex customer queries to a human team with full contextConfiguring call greetings, questions, and routing without code

Features 12

AI phone assistant answering calls 24/7
Call routing to human team for complex requests
Call summaries and suggested replies for team follow-up
Facebook Messenger customer support
Hands off tricky queries to team with full context
Helps guide customers toward checkout
Live call transcription during phone calls
No-code configuration of call greetings, questions, and routing rules
Real-time search of uploaded product info/docs during live calls
Web chat support
Webshop chat integration for product and order questions
WhatsApp customer support

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEN, HU, DE, FR, NL, ES, PT, IT, DA, SV, FI

CompanyGridex · 2023

Integrations

MessengerWhatsAppGoogle Calendar

Complianceself-reported

CASA Tier 2