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SupportHub
AI that answers your customers on chat, your shop, and the phone.·gridex.ai
SupportHub is an AI customer-support product that answers customer questions about products and orders on web chat, webshop, WhatsApp, Facebook Messenger, and phone. Its AI phone assistant answers and routes calls 24/7, and during live calls it transcribes the conversation in real time and searches uploaded product info so agents can answer immediately. It hands more complex questions to a human team along with full context, call summaries, and suggested replies.
What it's for
Answering product and order questions on a webshop or websiteAnswering customer messages on WhatsApp and Facebook MessengerAnswering and routing incoming phone calls 24/7 via an AI phone assistantLive call transcription and real-time search of uploaded product docs during a callHanding complex customer queries to a human team with full contextConfiguring call greetings, questions, and routing without code
Features 12
- AI phone assistant answering calls 24/7
- Call routing to human team for complex requests
- Call summaries and suggested replies for team follow-up
- Facebook Messenger customer support
- Hands off tricky queries to team with full context
- Helps guide customers toward checkout
- Live call transcription during phone calls
- No-code configuration of call greetings, questions, and routing rules
- Real-time search of uploaded product info/docs during live calls
- Web chat support
- Webshop chat integration for product and order questions
- WhatsApp customer support
At a glance
TypeWeb app
DeploymentCloud
PlatformsWeb
LanguagesEN, HU, DE, FR, NL, ES, PT, IT, DA, SV, FI
CompanyGridex · 2023
Integrations
WhatsAppMessengerGoogle Calendar
Complianceself-reported
CASA Tier 2