Umnico is unclaimed —

Umnico

Customer communication management software for omnichannel sales and help desk·umnico.com

Umnico is an omnichannel customer communication management platform that aggregates messages from 25+ social media and messenger channels (WhatsApp, Telegram, Instagram, Facebook, VKontakte, Viber, Avito, etc.) into a single inbox. It offers a free live chat widget, an AI chatbot builder, a messaging API, and pre-built CRM integrations (Kommo, Bitrix24) for sales, marketing, and support teams. The platform provides sales pipeline tools, analytics on employee performance, bulk messaging, and security controls such as two-factor authentication and activity logging. It is available as a cloud service or as a self-hosted/on-premise deployment.

What it's for

Aggregating customer conversations from multiple messengers and social media into one inboxLive chat support on websitesBuilding AI chatbots for customer communication and lead generationIntegrating messenger channels into CRM systems (Kommo, Bitrix24)Bulk/mass messaging campaignsSales pipeline and lead trackingEmployee performance and response-time analyticsTwo-factor authentication via messengersManaging multiple messenger accounts (multiple WhatsApp/Telegram numbers) in one place

Features 20

Action logging / user activity tracking
AI/GPT-4 chatbot builder
Automatic distribution of inquiries among employees (triggers)
Blocklists for spam and unwanted comments
Built-in analytics on conversions, response time, and employee performance
Bulk/mass messaging
Client base export
Cross-channel message forwarding
Delivery status tracking and message quoting/citation
Free live chat widget for websites
In-chat search across all conversations
Message templates and hotkeys for quick replies
Messaging API for custom app/CRM integration
Mobile app for iOS and Android
Omnichannel inbox aggregating 25+ messenger and social media channels
On-premise/self-hosted deployment option
Pre-built CRM integrations (Kommo, Bitrix24, vTiger, LeadVertex)
Sales/digital pipeline and lead tracking
Two-Factor Authentication via instant messengers
Visual task calendar and access-level configuration

At a glance

free tierfree trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

LanguagesEnglish, German, Spanish, Portuguese, Russian

Forsmall businesses, enterprises, private entrepreneurs, large businesses with high inbound message volume

Integrations

WhatsAppWhatsApp Business APITelegramViberDiscordVKontakteInstagramFacebookOdnoklassnikiAvitoAuto.ruEmailVoIP TelephonyKommoBitrix24vTigerLeadVertexMAX messenger

Resources

Changelog

Pricing

Base subscription price starts 'from $5.2 per month' and scales with number of connected channels/integrations and operators. On-premise pricing is quote-based (one-time fee). Enterprise pricing is custom/quote-based. 3-day free trial available with full functionality.

Design your rate$5.2/mo

3-day free trial with full functionality; additional integrations must be purchased for the same billing period as the main plan

Unlimited messages, comments, files & traffic; price scales with number of channels and operators

Live ChatFree

Live Chat widget is always free regardless of subscription plan

On-Premise / Self-HostedQuote

Client handles installation and maintenance; requires own Kubernetes infrastructure

No limitation on users and connected communication channels

EnterpriseQuote

Custom quote via 'Contact sales'

For users with a large staff and communication channels

Up to 50% discount when paying for a subscription period longer than a month; promotional banner states '50% Off Long-Term Subscriptions'