Yonyx

Interactive Decision Tree Platform·corp.yonyx.com

Yonyx is a cloud platform for creating interactive decision trees used to guide call center agents or self-service customers through troubleshooting, call scripting, support, and process automation. Guides can be embedded in CRM systems for internal agent use or published externally for customer self-service to improve first call resolution (FCR) and reduce handle time. The platform includes an authoring interface, AI assistance, conditional logic, data capture forms, analytics/reporting, and API-based integrations.

What it's for

troubleshooting guidescall flow / call scripting for salesmedical appointment guidanceprocess automation / back office process treescustomer self-service decision treeslead qualification and quizzes/surveysCRM-embedded agent guidanceA/B testing of guide pathways

Features 19

A/B testing of decision tree pathways
Access via Google Chrome extension
AI Assist to create, enhance, rephrase, condense, or translate guide content
Analytics, activity, and incident reports
Automatic generation of tree branches
Conditional logic / auto-traverse paths
CRM-integrated decision trees (e.g., Salesforce)
Custom Commands for bidirectional data exchange with enterprise apps
Data capture via embedded forms (textboxes, dropdowns, checkboxes, dates)
Embeddable via iFrame, chatbots, and WhatsApp
Hierarchical decision trees with subtrees (handoff/return)
Interactive decision tree authoring with synchronized Map and Interactive views
Math, date, string, list, and formatting functions in tree nodes
Multilingual guide support via XLIFF export/import
REST APIs and Javascript APIs for integration
Scoring for quizzes, surveys, and lead qualification
Single Sign-On (SAML 2.0) support
URL parameter data exchange with third-party systems
Weekly usage insights email for administrators

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forcall centers, customer service agents, technical support teams, IT helpdesks, BDRs, SDRs, inside sales teams

CompanyYonyx Inc.

Integrations

AzureZendeskSalesforceServiceNowWhatsAppOracleOKTARipplingMicrosoft DynamicsZohoNetSuiteActive DirectorySAP

Complianceself-reported

GDPRARIA ComplianceHIPAA

Resources

Pricing

The Enterprise plan and external (customer self-service) use under the Professional plan are quote-based ('Contact Sales'); exact pricing for those is not publicly listed.

Professional$20/user/mo

Stand-alone deployment. Internal use (agents, authors, admins) billed at $20 per user/month; external (customer self-service) use is priced separately via Contact Sales.

Unlimited Guides. No limit on number of internal users. No limit on number of external incidents.

EnterpriseQuote

Integrated deployment for internal or external use. Priced via Contact Sales (quote-based).